Omnes Capital's investments: viavoo

Sector 
SaaS / Cloud
Entry Date 
11/2011
Business 
Venture Capital

viavoo

Software suite in SaaS mode providing semantic analysis of interactions

A SaaS developer, viavoo can provide real-time analysis of consumer feedback to gain insight into their online or point-of-sale shopping experience, their views about products and services or about after-sales service, etc.
Operating across multiple channels (email, chat, satisfaction surveys, blogs, forums, opinions, social media), the linguistic technology developed by viavoo provides results very close to human understanding and can identify situations, questions, opinions, suggestions, intentions and complaints in customer feedback.
The data collected by viavoo is intended to provide marketing and customer relationship insights that help to use the customer’s own voice to improve customer experience, differentiation, loyalty and retention.